Refund policy

At Cosmick, we aim to provide a smooth and reliable shopping experience. If you receive a damaged, defective, or incorrect item, we are here to help.

📦 Return Eligibility

You may request a return or replacement if:

The product is damaged during delivery
You receive the wrong item
The product is defective or missing parts

All issues must be reported within 48 hours of delivery.

📸 Proof Requirement

To process your request, please provide:

Clear photos or videos showing the issue
Your order number
A brief description of the problem

Our support team will review your request and guide you through the next steps.

🚫 Non-Returnable Cases

Returns will not be accepted for:

Change of mind after delivery
Minor color or design variations
Used or damaged products caused by misuse
Incorrect shipping details provided by the customer

💰 Refund & Replacement Process

Once your return request is approved:

A replacement may be shipped if available
A refund will be processed to your original payment method

Refunds typically take 5–7 business days after approval.

⏱ Processing Time

Please allow up to 2–3 business days for return request review and resolution.

📩 Need Help?

For any return or refund queries, please contact our support team:

Email : cosmickbusiness@gmail.com
Response Time: Within 24–48 hours